Shipping Policy

Australian Rug offers shipping for all rug orders to almost everywhere in Australia.

Please ensure that your shipping details and contact number are correct, as we can only ship to the address provided at checkout. You will be responsible for any additional shipping charges incurred as a result of an error in the shipping details you provided, to the extent permitted by law.

Our Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.ausrugs.com.au or any of our stores.

Shipping to Remote Areas

Shipping cannot currently be offered to customers in remote areas of Queensland, Western Australia, Northern Territory, and Tasmania.

If you are located in one of these areas, please contact us to obtain a shipping quote.

Track Your Order

Once your order has shipped, we will provide you with a tracking number so that you can monitor the location and progress of your delivery. If you have any questions about tracking your order, please email info@ausrugs.com.au with your tracking number and your query.

Estimated Shipping Time

Most items take between 5 and 10 business days to ship, depending on the item's availability. Shipping times may be longer during peak periods (such as major sales events or public holidays) or due to circumstances beyond our reasonable control, including carrier delays, extreme weather, and other unforeseen disruptions.

Estimated shipping times are provided as a guide only and are not guaranteed. This policy does not affect your rights under the Australian Consumer Law.